STORE SHIPPING POLICY:

Orders shipped within 2 business days of the order being placed.

If there is an error with your order(wrong size,color,etc) please email us at info@darkacediscgolf.com

To file a return or exchange request here.

 

RETURNS

• We accept returns within 15 days of delivery for store credit only.
• The items must be in new condition and unwashed.
• Returns: Customers will be responsible for return shipping costs

Please send item(s) you would like to return to:
Dark Ace Disc Golf, 1225 E 18th St Kansas City,MO 64108

• We do suggest considering using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• Once we receive your return is delivered back to us, (there is a 2-3 business day processing time) a code will be issued via email, along with instructions.

This code may be used towards the purchase of any available items.

No exceptions: if a package comes back for any reason, such as an invalid address, unpaid custom charges, etc- store credit is the only refund option.

Note that we do not include shipping fees in store credit.  

 

EXCHANGES

• We accept exchanges within 15 days of delivery for store credit only.
• The items must be in new condition and unwashed.
• Exchanges: We will provide you with a shipping label to ship the item back (USA ONLY). Customers will be responsible for the shipping cost on the new size going back to customer.

If a return or exchange is approved by us after the 15-day period, you will receive store credit for the current price of the item. 

PRE-ORDER ONLY SPECIALTY ITEMS

Each product's fulfillment time varies: each product's estimated fulfillment time is stated in the product's description. 

You will receive confirmation of your order immediately at purchase, and you will receive a shipping confirmation email once your order is completely fulfilled and shipped with tracking!

Pre-order only items (as listed in the product description) can not be returned or exchanged for sizing, please pay attention to the size charts listed! Pre-order only items are final sale.

 

SHIPPING INTERNATIONAL

All duties/customs and taxes are the responsibility of the recipient.

We do not cover these additional charges by your customs dept.

Some delays in shipping may be expected.

Orders may take up to 4 weeks for delivery.

If you receive a refund, the cost of return shipping will be deducted from your refund.

• We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
• The customer assumes the cost of any return shipping for refunds or exchanges.
• During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.
• International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by darkacediscgolf.com, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government can be refunded.

• We are required to complete a customs declaration with the retail value of the item(s) purchased, Dark Ace Disc Golf cannot legally declare your order as a gift.
• Our current available shipping method is through USPS. This can change at any time.
• All prices are in US dollars.

    

CUSTOM CHARGES 

Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

 

MISSING DELIVERED PACKAGE

If the tracking status for your package shows "Delivered" but you have not received the parcel:

• Please verify your shipping address associated with the order.
• If the address is correct, look for a notice of attempted delivery by your mail carrier.
• Please look around the delivery location for your package and ask any family members or housemates if it is possible they received the package on your behalf and did not tell you.
• If you're comfortable, reach out to your neighbors to see if the package was delivered accidentally to their address.
• Many carriers now have scanners that are equipped with GPS tracking and the postal inspectors can find out exactly where the package was delivered. If your package was delivered to the wrong address they may be able to retrieve it and get it to you.

• If in the event your package is still not located: you must call your local post office responsible for the delivery to see if they are holding the parcel for any reason or if there have been any reported delivery delays in your area. OR file a missing package report with them personally with your provided tracking number.